Privacy Policy - mobiiilka

1. Introduction

At mobiiilka ("we", "our", or "us"), your family's privacy is our priority. This Privacy Policy explains how we collect, store, and protect personal data related to our residential internet services designed for homes across the UAE.

2. Information We Collect

We may collect the following information to provide and improve your home internet experience:

Household setup (number of residents, service preferences)
Contact details (name, phone, email, and home installation address)
Account login and device usage
Billing history and payment methods
Connected device data (modems, smart TVs, mobile devices)
Internet activity patterns (for optimizing speed and parental control)

3. How We Use Your Information

Your data helps us to:

Deliver fast and stable home internet service
Arrange installation, upgrades, and support visits
Offer features like parental controls and safe browsing
Customize services for your household’s digital needs
Ensure high-speed performance during peak hours
Comply with UAE telecommunications regulations

4. Data Sharing and Disclosure

Your information may be shared only when necessary, including:

With trusted technicians for installation and service
With entertainment partners for family streaming options
With regulators as required by UAE law
During company transitions like mergers or partnerships
With your permission for new home-based features

5. Data Retention

We retain information only as long as needed for service delivery, customer support, legal compliance, or security—according to TRA UAE guidelines.

6. Your Data Protection Rights

As a resident of the UAE, you may:

View your stored data
Request changes to incorrect information
Ask for data deletion (when permitted by law)
Adjust family control settings and privacy tools
Withdraw consent for non-essential data use

7. Security Measures

We protect your home network using modern encryption, firewalls, and secure servers. Your family’s digital safety is central to our service.

8. Changes to This Policy

This Privacy Policy may be updated as we improve our services. The “Last Updated” date will reflect the latest version.

9. Contact Us

If you have any questions about this Privacy Policy or how your family's data is handled, please contact us at:

Email: [email protected]
Phone: +971 6 711 4444
Address: Al Quds St - Al Rashidiya 3 - Ajman - United Arab Emirates